Home → Privacy Policy

Last updated: September 2026

Privacy Policy

How Xerenova Dental Care collects, uses and protects your personal and medical information.

Who we are

Xerenova Dental Care is a dental tourism coordination service based in Bogotá, Colombia. We connect patients from the United States and other countries with qualified dental specialists in Bogotá for elective dental treatment.

Our website address is: dentalimplantsbogota.com

What information we collect

When you submit a case evaluation through our website, we collect the following information:

Personal information: Your full name, email address, phone number, country and state of residence.
Clinical information: Details about your dental case, the treatment you are interested in, urgency of your situation, and whether you have X-rays or photographs available.
Medical files: X-rays, intraoral and extraoral photographs, and CT scans that you send by email to xerenovadental@gmail.com. These files are used exclusively for clinical evaluation purposes.
Travel preferences: Your interest in a specific logistics package and your travel timeline.
Technical information: Standard analytics data including IP address, browser type, pages visited and time spent on site, collected through Google Analytics.

How we use your information

To evaluate your dental case and prepare a personalized treatment plan with Dr. Luis González.
To coordinate your trip to Bogotá, including accommodation, transportation and on-the-ground coordination.
To communicate with you throughout the process via email and phone.
To improve our services using aggregated and anonymized data.

Who we share your information with

We do not sell, rent or trade your personal information to any third party. We do not share your medical files with any party other than Dr. Luis González.

Medical information

We treat your medical information with the highest level of confidentiality. Your X-rays, photographs and case details are shared only with Dr. Luis González for clinical evaluation, stored securely, and never sold or disclosed to any third party for commercial purposes.

By submitting your case to Xerenova, you consent to the sharing of your medical information with Dr. González for the purpose of clinical evaluation.

Data retention

We retain your personal and clinical information for as long as necessary to provide our services and maintain a record of your case. If you request deletion of your information, we will remove it from our active systems within 30 days, unless retention is required by applicable law.

Your rights

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

Access the personal information we hold about you.
Request correction of any inaccurate information.
Request deletion of your information.
Withdraw consent to processing at any time.
Lodge a complaint with a data protection authority.

To exercise any of these rights, contact us at xerenovadental@gmail.com.

Cookies

Our website uses Google Analytics cookies to understand how visitors interact with our site. These cookies do not collect personally identifiable information. You can control cookies through your browser settings.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. If the changes are significant, we will notify you by email.

Questions about this policy?

Contact us at any time:

xerenovadental@gmail.com

dentalimplantsbogota.com