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Last updated: September 2026

Terms of Service

What Xerenova offers, how payments work, and the responsibilities of each party. Please read before submitting your evaluation.

1. What Xerenova is

Xerenova Dental Care is a dental tourism coordination service. Our coordination team is based in Medellín, Colombia, with clinical operations in Bogotá and Duitama, Colombia, and a US-based partner serving patients across the United States, Canada, the United Kingdom, Europe, Australia, and Asia.. We connect patients from the United States and other countries with qualified dental specialists in Bogotá and coordinate all logistical aspects of their trip.

Xerenova operates as a commercial intermediary between international patients and dental professionals in Colombia. We are not a dental clinic, a medical institution, or a healthcare provider.

2. What Xerenova is not

Xerenova Dental Care does not practice dentistry. We do not provide medical or dental advice, diagnoses, or treatment.

All clinical decisions, diagnoses, treatment plans, and procedures are the exclusive responsibility of the treating dentist, Dr. Luis González or any specialist associate coordinated through Xerenova.

The content on this website is provided for informational purposes only and does not constitute medical advice. Always consult a qualified dental professional before making decisions about your dental health.

3. Our services

Clinical coordination: We facilitate the evaluation of your case by the treating dentist, schedule your appointments, and coordinate your clinical schedule during your stay in Bogotá.
Logistics packages: We offer three optional packages — Certainty, Serenity and Nova — which include airport pickup and return transfer, accommodation coordination near the clinic, a stocked refrigerator on arrival, daily transportation to and from the clinic, an English-speaking coordinator available throughout your stay, and curated local experiences depending on the package selected.
Remote follow-up coordination: We facilitate communication between you and the treating dentist for six months after your return home.

4. Clinical responsibility

All dental treatment provided during your trip to Bogotá is performed by Dr. Luis González or specialist associates he coordinates, operating under their own professional licenses and clinical responsibility.

Xerenova Dental Care is not responsible for the outcomes, complications, or results of any dental treatment. Clinical decisions, treatment plans, guarantees related to dental work, and post-treatment care are exclusively between you and the treating dentist.

Any written treatment guarantee you receive applies to the clinical work performed by Dr. González, not to Xerenova's coordination services.

5. Payment structure

1

Confirmation deposit — $500 USD

A refundable deposit required to confirm your appointment. This deposit is retained by Xerenova as part of the coordination fee and is deducted from the total amount due at the clinic on the first day of your treatment. If you cancel with more than 30 days notice the deposit is fully refunded.

2

Logistics package — full payment before departure

Full payment of your selected package (Certainty $1,500 per week, Serenity $1,800 per week, or Nova $2,500 per week) is required before your departure date. This payment activates all coordination services for your trip.

3

Clinical treatment — full payment at the clinic, day one

Full payment for your dental treatment is made directly to the treating dentist at the clinic on the first day of your appointment, before any procedure begins. The $500 confirmation deposit is deducted from this total.

Xerenova does not process or hold payments for clinical dental treatment. All treatment fees are paid directly to the treating dentist.

Xerenova accepts payment via bank transfer through Wise and PayPal. Payment details are provided upon booking confirmation.

Payment plans are available upon request for logistics packages. Patients may pay their selected package in up to three monthly installments before their departure date. Full payment must be completed before traveling. To request a payment plan contact us at xerenovadental@gmail.com.

6. Cancellations and refunds

Cancellation with more than 30 days notice: Your $500 confirmation deposit is fully refunded. Logistics package payments are refunded minus any non-recoverable costs already incurred. Alternatively, the full amount may be kept as credit toward a rescheduled appointment.
Cancellation with less than 30 days notice: The $500 confirmation deposit is non-refundable. Logistics package refunds are evaluated on a case by case basis depending on costs already committed.
No-show: No refund of the confirmation deposit or logistics package payment.
Refund processing: Refunds are processed within 10 business days of the cancellation request via the original payment method.

Refunds are processed within 10 business days of the cancellation request.

7. Pricing

All prices quoted by Xerenova are in US dollars and are valid for 30 days from the date of the quote. Treatment pricing may vary based on the final clinical assessment by Dr. González. Any changes to treatment scope and pricing will be communicated to you in writing before any procedure begins.

8. Flights and travel

Xerenova does not book or coordinate international flights. You are responsible for booking your own international flight to and from Bogotá. We recommend booking your flight only after your treatment plan and travel dates have been confirmed in writing by Xerenova.

9. Travel insurance

We strongly recommend that all patients carry valid travel insurance covering medical emergencies, trip cancellation, and lost baggage. Xerenova does not provide travel insurance and is not responsible for any costs arising from travel disruptions or emergencies unrelated to our coordination services.

10. Limitation of liability

Xerenova Dental Care's liability is limited exclusively to the coordination services described in these Terms of Service. We are not liable for the outcomes of dental treatment, medical complications, travel disruptions, personal injury, loss of property, or any indirect or consequential damages arising from your trip to Bogotá.

Our maximum liability to you in connection with our coordination services shall not exceed the amount you paid to Xerenova for those services.

11. Governing law

These Terms of Service are governed by the laws of the Republic of Colombia. Any disputes arising from these terms shall be subject to the jurisdiction of the courts of Bogotá, Colombia.

12. Changes to these terms

We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised date. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised date at the top. Continued use of our services after changes are posted constitutes acceptance of the updated terms. If the changes are significant we will notify active patients by email.

Questions about these terms?

Contact us at any time:

xerenovadental@gmail.com

dentalimplantsbogota.com